Salesforce User Experience Designer - AI & Agentforce

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Requirements:

• User experience and user interaction work experience
• Experience doing design consulting with external stakeholders
• Ability to build and maintain a design system
• Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
• Willing and able learner of new technologies (e.g., Salesforce, Amazon)
• Degree in design, user experience, human computer interaction, communication, or a related discipline

Responsibilities:

• Design website functionality that ties into Salesforce and Amazon platforms
• Lead requirement gathering and client design sessions
• Help business and technology stakeholders see end-to-end experiences for customers and internal end users
• Generate sitemaps and wireframes to map out experiences
• Distill user journeys and personas into easy to understand media
• Create visual mockups for web pages, bot UIs, and agent console layouts
• Establish the content, strategies, and persona for automated solutions
• Learn to build and configure Salesforce solutions (Experience Cloud, bots, etc.)
• Work with developers and QA testers throughout the project lifecycle
• Help drive success criteria and reporting
• Show the impact of design decisions and tie business value back to success criteria
• Contribute to and maintain design systems across platforms