Billing Support Operations Manager (Remote)

Posted 1 day agoViewed

💎 Seniority level: Manager, 4+ years

📍 Location: United States

🔍 Industry: Mental Healthcare

🏢 Company: Rula👥 251-500💰 Series C 8 months agoPersonal Health Mental Health Addiction Treatment Health Insurance Wellness Health Care Home Health Care

⏳ Experience: 4+ years

🪄 Skills: LeadershipData AnalysisPeople ManagementCross-functional Team LeadershipOperations ManagementCommunication SkillsCustomer serviceData visualizationTeam managementProcess improvementCRMCustomer support

Requirements:

4+ years of medical billing support, including experience with verification of benefits process, coding, insurance claims and billing processing, follow-up, revenue cycle management
3+ years of leadership (managing billing support or similar teams)
Experience collecting, analyzing, and using survey data to understand and improve CSAT/DSAT
Experience with process mapping, performance metrics, and process optimization
Experience leveraging data to inform decisions
Experience collaborating successfully with cross-functional partners
Experience building processes and developing workflows independently

Responsibilities:

Manage and expand Rula’s Central Support team
Lead our Tier 3 Billing Support Specialists and our offshore Tier 1 Billing agents
Provide an effortless billing and user experience
Exceed KPIs/SLAs
Build out processes for scale
Partner cross-functionally across the organization to improve our user experience

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