Laird Superfood - Customer Service Representative

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Requirements:

• 2+ years of experience in customer service
• Experience working within E- commerce.
• Proven experience working with international clients (US).
• Experience with point-of-sale (POS) systems; NetSuite or Shopify experience preferred
• Excellent communication skills over phone, email, and in person
• Comfortable using computers for daily tasks
• Strong social media navigation and response skills
• Proficiency with cloud-based file management systems (e.g., Atlassian, Google Drive)

Responsibilities:

• Responding to customer inquiries and showing that Laird Superfood is committed to world-class service
• Communicating with customers via email, phone, and social media
• Continuously looking for ways to improve the customer experience
• Maintaining a positive, empathetic, and professional attitude at all times
• Entering orders for customers and wholesale accounts
• Filing shipping claims and coordinating with shipping couriers
• Managing account details for customers and wholesale accounts
• Troubleshooting customer concerns, complaints, and requests, and escalating when needed
• Building rapport with customers and strengthening our community
• Promoting sales through product recommendations and education
• Staying up to date on Laird Superfood products and compliance issues
• Collaborating with colleagues and working independently
• Taking on additional duties as needed