Document Coordinator - Remote

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Requirements:

• Minimum High School Diploma or general education degree (GED)
• Minimum 1 year call center or customer service experience.
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools, write internal and external business correspondence and effectively present information and respond to questions from management, team members, and/or customers
• Ability to apply intermediate math skills and calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to solve practical problems and deal with a variety of variables and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Advanced analytical reasoning including the ability to forecast exponentials within workflow processes and reason against outside factors
• Knowledge of Microsoft Office Applications; Ability to utilize call center telecommunications software
• Shift requirement: must be able to work late shift 9:30 AM- 5:30PM EST 1x a week; all other days, first shift, EST.

Responsibilities:

• Contacts physician office staff via phone, fax, and/or e-maild to obtain medical documentation
• Develops and maintains knowledge in Medical Supplies and/or Insurance Guidelines
• Able to identify and professionally resolve customer service- related issues
• Works in conjunction with Sales Operations to identify and support customer service- related initiatives as defined by company goals and objectives
• Meets or exceeds daily, weekly, and monthly inbound or outbound call goals in conjunction with productivity measurements as communicated by direct supervisors
• Adheres to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and minimum call volumes
• Tracks daily production and submits daily sales logs to direct supervisor
• Ability to work within Special Projects, Progress Notes, and/or Service Ticket Team as business needs require