Director, Accounts Receivable Collections

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Requirements:

• Minimum of 10 years’ managerial experience in healthcare revenue cycle management
• Strong background in financial management
• Minimum of 3-5 years’ experience in vendor management or outsourcing engagements
• Proficiency in Microsoft Word, Excel, PowerPoint.

Responsibilities:

• Responsible for maintaining and enhancing a high-performing revenue cycle team(s).
• Provides leadership and direction to insurance and patient collections and vendor personnel.
• Develops and executes plans to drive improved operational and financial results, with measurable outcomes focused on cash velocity, DSO and AR aging, bad debt, denial rate, collection rate, and cost-to-collect.
• Designs processes, operating procedures, and metrics for a high-performing, efficient, and effective functional group.
• Develops innovative solutions to allow scalability, while mitigating expense.
• Participates with cross-functional stakeholders on Kestra’s Customer Experience Management center of excellence.
• Partners cross-functionally with Payer contracting to resolve payer issues timely and efficiently.
• Provides analytical decision making based on data and analytics.
• Provides services per Service Level Agreements/Objectives.
• Promotes a culture of continuous process improvement.
• Ensures regulated compliance processes and procedures are in place and followed.
• Develops and implements training to support both newly hired and tenured team members.
• Provides direction related to operational processes, general policies, service quality and performance feedback.
• Hires and train Kestra team members as appropriate, as well as manages hiring needs for 3rd party vendors.
• Develops and executes quality assurance programs for both internal processes (as applicable) and any/all external vendor processes.
• Adheres to Pledge of Confidentiality