Account Executive, Hong Kong

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Requirements:

• 5+ years of relevant experience.
• Based in Hong Kong.
• Experience selling into marketplaces, exchanges and / or traditional financial institutions (incl. banks, capital markets fund managers, family offices).
• Past success of working with monthly, quarterly and annual sales targets.
• Demonstrated success meeting/exceeding quarterly and annual new business sales targets and scaling a tech or fintech sales initiative.
• Proven track record of filling the sales funnel with qualified leads and nurturing those leads through the sales cycle.
• Proven track record of inbound/outbound lead generation and filling the sales funnel with qualified leads and/or experience managing and maintaining customer relationships.
• Success in driving customer expansion and advocating internally for customers' unique needs.
• Experience using CRM tools to track leads and new opportunities.
• Keen interest in crypto/blockchain with a familiarity of staking.
• Self-starter who is excited at the prospect of growing a business in a fast developing sector. Someone who is ready to get involved with every stage of the sales cycle
• Pragmatic and solutions-oriented: always looking for more efficient and effective ways to do things.
• Results oriented individual with a high EQ and love working with a growing team.
• Track record of customer advocacy. This is an evolving space and you will be on the front lines.

Responsibilities:

• Understanding Figment's business, reviewing leads and qualifying potential opportunities to curate prospects and build qualified leads into the sales funnel.
• Driving business growth in Hong Kong and throughout the APAC region and selling Figments staking services across all networks.
• Contributing to achieving and exceeding sales targets including growing number of new customers by vertical, assets staked & revenue earned.
• Assisting with relationship management for the region, provide onboarding, account management and support for customers post sale, throughout the implementation and staking lifecycle.
• Building and improving sales collateral to support pitches.
• Assisting with inbound customer requests and track and help resolve customer pain points and queries.
• Driving customer satisfaction practices to increase retention and drive upsell opportunities.
• Advocating for customer needs within the organization, working closely with product development sales and support teams and share trends and feedback from customers and prospects.
• Working with Customer Success to help keep customers informed about product updates, new features, and industry best practices.
• Assisting with competitor analysis in the region to better understand the differences in products and services being offered by staking providers in the region.
• Helping attend and coordinate events throughout the APAC region as appropriate.
• Partnering closely with team members in APAC, EMEA and North America to ensure operational excellence and that Figments brand and values are positively reflected locally.