CRM Support Specialist

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Requirements:

• BA/MS degree
• Previous experience in the same role, managing CRM system (Salesforce, Dynamics 365, Hubspot)
• Upper-Intermediate English level (you will be working in fully English-speaking environment, both in the CRM system and with English-speaking internal company stakeholders)
• Demonstrated ability to see the big picture while giving close attention to details
• Excellent people skills, ability to handle diverse personalities, and able to work across departmental lines effectively
• Good prioritization skills
• Ability to work independently, have a positive, team-oriented attitude
• Ability to react quickly
• Strong computer skills and the ability to learn and apply new skills quickly
• Desire to contribute and grow with a rapidly expanding business
• Expectation of a minimum two-year commitment to the role

Responsibilities:

• Corporate CRM management and completion on a daily basis. Full responsibility over data integrity and data quality in the CRM system. Work closely with CRM Administrator
• Researching potential customer information and maintaining accurate records of customer relationships in the corporate CRM
• Audit, creation and maintenance of department knowledge base
• Reports preparation related to department activities, business development, and marketing
• Supporting other business development efforts as required to reach successful business development results
• Helping with conference preparation, support with searching information, and outreach potentially interesting leads
• CSAT and Quarterly business update preparation for existing portfolio of customers, communicating with the team, gathering all the necessary information
• Cover other data-related inquiries and ensuring everything is up to date.