Senior IT Infrastructure Engineer

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Requirements:

• At least 5 years of hands-on experience with IT Infrastructure
• Working knowledge of Oracle, SQL, and Ctree database platforms
• Knowledge of System Virtualization, Networking, and other related System Administration
• Knowledge of the Windows operating system troubleshooting, and understanding of networking as pertains to a SQL server environment and various peripherals (printers, scanners, etc.)
• Ability to monitor and report system performance on a database server, and Windows Server/Workstation.
• Outstanding customer facing communication both verbal and written.
• Experience in healthcare IT preferred
• Certification as a Microsoft Certified Professional, A+, or Network+ is a plus.

Responsibilities:

• Maintains/Manages internal product infrastructure ensuring the adherence to company policy and process
• Will assist in the maintenance of the Software Support server, SQL databases, and Support Labs.
• Assist CGM IT, Development, Services, and Support Engineering on various projects, both internal and external, while keeping detailed documentation on work performed and time spent.
• Manages the retrieval, placement, and deconstruction of Customer data to include but not limited to PHI
• Analyzes, troubleshoots, runs backups and scripts, provides recommendations, and solves customer requests related to or affecting our software products.
• Assists customers IT professionals with installation, upgrade, setup, and configuration of CGM’s software on the customer’s network.
• Determines which issues can be solved and which will need to be escalated to the QA, Product and Development teams.