Customer Support Representative with Finnish for EV Charging Company- Work from Home

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Requirements:

• Fluency in Finnish and English, both written and verbal
• Excellent communication and customer handling skills
• Solid computer skills (MS Office, use of internet, e-mail and web-based applications)
• Interest in technology and desire to learn new skills
• Be organized, have problem-solving and analytical skills

Responsibilities:

• Deliver high-quality customer service by phone
• Receive inbound calls from current and prospective customers needing real time assistance
• Provide problem resolution to the customers by preforming a question diagnosis while guiding users through step-by-step solutions
• Provide support by clearly communicating solutions in a user-friendly, professional manner