Logistics Coordinator

View full description

Requirements:

• Proven experience in inventory management, forecasting, merchandising, or a similar role in a retail or e-commerce environment.
• Must have experience importing products into the USA and navigating CBP and EU regulations for food products.
• Expertise in cross-border logistics & compliance, including INCOTERMS, Importer Security Filing (ISF), Harmonized Tariff Schedule (HTS) classification, and customs documentation.
• Experience with Shopify, ShipStation, FBA, and other eCommerce logistics platforms.
• Strong negotiation skills with freight forwarders, warehouses, and customs brokers.
• Familiarity with food-specific compliance, including FDA Prior Notice, FSVP, and EU traceability regulations.
• Excellent communication and interpersonal skills, with the ability to effectively interact across different cultures and teams.
• Strong problem-solving skills, taking initiative to identify and resolve logistics challenges before they escalate.
• Ability to work independently in a fast-paced and dynamic remote environment.

Responsibilities:

• Monitor inventory levels, analyze sell-through rates, and manage forecasting to maintain optimal stock availability in 3PL warehouses (USA & Europe) and Amazon.
• Issue purchase orders (POs), execute shipments, and manage ETAs of incoming inventory while ensuring timely product availability.
• Oversee import/export regulations, customs brokerage, VAT compliance, and import checklists for the U.S., UK, and EU. Ensure compliance with FDA, CBP, and EU General Food Law standards.
• Identify opportunities to minimize operational expenses by optimizing logistics, negotiating with vendors, and preventing bottlenecks in the supply chain.
• Stay informed on market trends, competitor activities, and customer preferences to identify potential new product opportunities.
• Provide friendly and solution-focused customer service, addressing logistics-related inquiries and troubleshooting shipment delays or customs holds.
• Generate reports on inventory metrics, forecasting accuracy, supply chain KPIs, and vendor performance for senior management.