Virtual Lifestyle Manager - Overnight Team - Malaysia

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Requirements:

• Fluent Mandarin, Cantonese and English – written and spoken
• Exceptional verbal and interpersonal skills
• The ability to work independently and perform well with little supervision
• Excellent time management skills with the ability to multi-task
• Detailed orientation and deadline driven
• Embraces a complex, busy and dynamic work environment
• Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

Responsibilities:

• Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
• Establish clear, detailed and thorough briefs from members
• Manage members' requests on the phone
• Research the best options to meet and exceed the lifestyle requirements of the member
• Always go above and beyond on your members’ requests
• Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
• Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
• Ensure members’ expectations are managed within the agreed deadlines
• Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members.