Collections Agent

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Requirements:

• Previous collections or customer service experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and negotiation skills.
• Ability to work independently and manage time effectively in a remote setting.
• Comfortable working in a fast-paced environment with deadlines.

Responsibilities:

• Contact customers by phone, email, or other communication methods to collect overdue payments.
• Negotiate payment arrangements and resolve billing discrepancies.
• Update account information and document interactions in the system.
• Maintain a professional and empathetic approach while dealing with customers.
• Meet or exceed collections targets and performance metrics.
• Maintain confidentiality and comply with all relevant regulations and company policies.