Solution Architect - HRSD, ITSM, Integrations (US or Canada)

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Requirements:

• 10+ years of experience in IT infrastructure and application development space
• 5+ years of client facing consulting experience
• 5+ years of leadership level experience with Enterprise Management tools and IT Service Management tools such as ServiceNow (or BMC Remedy, etc.)
• Experience with ServiceNow HRSD products (strongly preferred)
• Demonstrated Enterprise Architecture skills, especially in Enterprise System Management and IT Service Management space including the ability to socialize ideas, make recommendations and gather team consensus to move projects forward

Responsibilities:

• Assist Pre-Sales team with scoping service engagements typically involving multiple ServiceNow products and complex integrations with client applications/systems
• Serve as primary technical point-of-contact for projects and as the face of the engineering team to the customer
• Define, at an architectural and design level of detail, technical solutions aligned with the client’s business problems and ServiceNow Implementation Best Practices
• Write/estimate Stories, monitor engineers work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated
• Responsible for demos and delivery of additional documentation, proof of concepts, and knowledge transfer activities for project and crew members
• Work collaboratively with Project Manager to monitor for scope creep and resolve critical path technical issues, complex business processes, and escalations from customers
• Collaborate with Pre-sales and project managers to ensure solutions are not introducing unnecessary customization and minimize technical debt
• Draft and publish to company repository technical and process documentation.
• Prepare and facilitate customer workshops to capture and define customer’s requirements.
• Collaborate with Pre-Sales team and Delivery Organization on creating plans that drives results based on the customers’ requirements and budget
• Research industry impact and innovative opportunities to propose NewRocket product enhancements.
• Provide engineers with architectural blueprints/requirements for implementations