Solutions Engineer (Sr/Staff)

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Requirements:

• 5- 10 years of engineering experience and have collaborated closely with customers to solve their real-world challenges
• You’re comfortable building fullstack applications using Typescript and React
• You have strong communication skills and high customer empathy
• You are adept at building operator tooling and being resourceful
• You are experienced bridging the gap between non-technical support and product teams
• You’re curious about B2B software, enterprise sales, and revenue operations

Responsibilities:

• Onboard our largest customers’ core revenue processes onto Turnstile
• Diagnose and solve complex customer needs using existing tools and new tooling as you deem necessary
• Think like a Product Manager and operate with autonomy to: Build operator tooling to help accelerate your own role and that of non-technical support
• Build customer features that make onboarding easier and faster for customers
• Provide feedback to product teams in terms of customer demands and system operability
• Become familiar with Turnstile’s application and codebase, and use that knowledge to help customers run their businesses
• Work with Customer Success, Sales, Support, and Product teams to deliver critical business outcomes