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Sales Process & Systems Optimization Senior Manager

Posted about 8 hours agoViewed

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💎 Seniority level: Senior, 8+ years

📍 Location: United States

💸 Salary: 138700.0 - 203900.0 USD per year

🔍 Industry: Cloud Communications

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: Project ManagementSalesforceBusiness OperationsSales experienceStakeholder managementCRM

Requirements:
  • 8+ years of experience building and owning GTM operations and systems.
  • Deep knowledge of tooling, activities, and administrative best practices across the full revenue lifecycle—including Salesforce, CPQ solutions, and adjacent tools like Outreach, ZoomInfo, Tray, and Gong.
  • Strong understanding of sales methodologies and best practices
  • Highly collaborative, with the ability to build strong partnerships with and influence GTM, Finance, and Product teams
  • Technical aptitude to learn new sales technologies
  • Experience problem-solving, including structuring of ambiguous problems with synthesis into meaningful recommendations
  • Outstanding project management skills, including project structuring and managing multiple projects independently
  • Ability to work independently and experience partnering with leadership to develop new priorities
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, including active listening; written/verbal communication; and ability to influence/align on priorities
Responsibilities:
  • Developing, documenting, and refining sales processes to enhance efficiency and effectiveness
  • Evaluating new sales technologies and tools to support sales activities and improve productivity by building a roadmap
  • Building a scalable GTM systems roadmap that aligns with business goals— integrating seamlessly with existing platforms in partnership with the Systems team
  • Understanding what is required from the GTM team to drive their business forward, and drafting those business requirements as an input to our Systems business partners
  • Working closely with sales enablement to train sales reps on new sales processes, systems and tools to ensure proper usage and maximize their effectiveness
  • Work closely with multiple stakeholders (e.g. sales, marketing, systems, etc.) to ensure seamless execution of priorities and initiatives
  • Storyboard a compelling narrative of the future vision to drive leadership alignment and develop executive level communications to share business updates with C-suite executives to drive to decisions
  • Able to synthesize insights from various data to ensure each recommendation provided from the team is fact-based and rooted in analysis.
  • Provide independent views and opinions in order to hold ensure stakeholders drive to the best possible outcome for the business and ensure everyone is being held accountable to the big picture objective
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