Manager, Commission Operations

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Requirements:

• Bachelor’s Degree, in Business, Accounting, Finance or a related field
• 5-8 years of relevant commission experience, preferably in a high-tech or SaaS/Cloud industry
• 3+ years of management experience
• 3-4 years of hands-on experience with Captivate IQ, including configuration, plan design and implementation
• Proficiency in CRM platforms (Salesforce preferred)
• High level of integrity and discretion when handling confidential employee information
• Strong analytical and modeling skills, with the ability to interpret data and identify trends
• Strong interpersonal skills and being customer service oriented, as well as experience fielding commission-related questions from employees
• Excellent verbal and written communication skills, and ability to communicate with employees of all levels of the company
• Highly organized, dependable, and self-motivated, with the ability to work both independently and collaboratively
• Experienced working in fast-paced environments with multiple deadlines
• Problem solving mindset, with the ability to identify challenges and recommend solutions
• Strong project and process management skills

Responsibilities:

• Oversee global commission calculations in accordance with approved plans and internal policies
• Ensure commissions are calculated accurately and in a timely manner
• Manage and maintain the compensation system (Captivate IQ), including data inputs, validations and analysis
• Conduct thorough quality checks on system data and commission results
• Track and ensure the completion of compensation plan sign-offs for compliance
• Serve as the primary contact for commission-related inquiries, providing clear and timely support to the sales organization
• Provide monthly commission analytics and reporting to inform management of key metrics for better decision-making
• Drive process and system improvements to enhance efficiency and minimize risk
• Lead pre-close and month, quarter and year-end close procedures for the commissions function
• Support the Accounting team in preparing monthly accruals and reconciliations
• Build and maintain strong relationships with key business partners, including Sales Org, Sale Ops, Finance, Accounting, Payroll, Legal and HR teams, etc.
• Ensure Sox compliance and maintain comprehensive documentation for internal controls
• Participate in Ad Hoc projects and strategic initiatives as needed