798 - AWS Engineer

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Requirements:

• 5+ years of experience in AWS cloud services, particularly Amazon Connect.
• Expertise in configuring call routing, IVR, and real-time analytics within AWS Connect.
• Hands-on experience with AWS Lambda, Lex, DynamoDB, S3, API Gateway, and Step Functions.
• Strong Python or Node.js programming skills for API integrations and automation.
• Experience with VoIP, SIP, and telephony protocols.
• Ability to design and implement secure, scalable, and cost-efficient AWS solutions.
• Familiarity with CI/CD pipelines, Terraform, and Infrastructure as Code (IaC).
• Strong communication skills to engage with stakeholders and translate business requirements into technical solutions.

Responsibilities:

• Design, configure, and deploy Amazon Connect for cloud-based contact center solutions.
• Develop and integrate AWS Lambda, Lex, DynamoDB, and other AWS services to enhance Amazon Connect functionality.
• Implement and manage IVR (Interactive Voice Response) workflows, call routing, and real-time reporting.
• Work closely with clients and stakeholders to gather requirements and optimize customer interaction flows.
• Troubleshoot, optimize and maintain AWS Connect call center environments.
• Ensure compliance with security best practices and AWS Well-Architected Framework.
• Collaborate with development teams to integrate CRM platforms, third-party APIs, and automation tools.
• Provide documentation, technical support, and knowledge transfer to internal teams.