Business Analyst II (Remote Opportunity)

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Requirements:

• Bachelor’s degree in Computer Science, Business or related field or comparable experience
• 3+years related work experience
• Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook
• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences
• Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information
• Ability to work effectively as part of a virtual team
• Ability to work with diverse teams
• Experience working on mobile applications and/or Customer Relationship Management (CRM) applications (preferably Microsoft Dynamics 365) strongly preferred
• Experience using an Agile methodology strongly preferred
• Basic understanding of SQL preferred

Responsibilities:

• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes, focusing on medium to high complexity projects involving web, mobile and CRM applications.
• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, user stories, plans, flow diagrams, requirements write ups and solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.
• Proactively identify ways in which system and process changes can improve efficiency of key users, customer service, accuracy of results, and/or completeness of data.
• Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project’s alignment with the business needs.
• Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions.  Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources.
• Assist technical team through design, code, test and deploy to ensure any issues are resolved.
• Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.
• Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC.
• Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications.
• Tailor all materials created for communicating and facilitating discussions to the intended audience.
• Resolve and/or escalate issues in a timely fashion.
• Communicate difficult/sensitive information tactfully.
• Consistently acknowledge and appreciate each team member’s contributions.