Vice President, Patient Support and Insurance

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Requirements:

• 10+ years of progressive leadership experience in healthcare, healthtech, or a related field
• Clearly demonstrated history of successfully leading and developing leaders
• Experience developing, gaining input for, and executing strategic visions
• Track record of successfully leading business growth, strategic execution, and operational excellence
• Proven ability to identify and drive business growth opportunities

Responsibilities:

• Own and drive day-to-day business operations for 300+ patient educators and leaders, focused on helping individuals with Chronic Kidney Disease and End Stage Kidney Disease navigate insurance, employment, and financial decisions
• Partner with DaVita leadership to optimize patient support efforts
• Manage and lead a high-performing team, driving engagement, enablement, talent development, and succession planning
• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
• Relentlessly fostering a special place to work and grow a career for all teammates
• Develop and carry out a multi-year vision and strategy to drive continued patient support improvement
• Mobilize geographically dispersed teammates around the most complex insurance topics facing our patients, aligning the Insurance Management Team with evolving healthcare industry trends and insurance policy changes
• Oversee problem-solving efforts, leveraging data-driven insights to inform decision-making
• Serve as a thought leader, identifying opportunities for innovation and operational transformation
• Collaborate with cross-functional leaders to ensure the Insurance Management Team and Revenue Operations are positioned as a strategic business enabler and thought partner
• Identify, deliver, and optimize innovative patient engagement and teammate enablement technologies as part of multi-year technology transformation roadmap
• Partner with senior executives to define organizational priorities
• Collaborate with leaders across revenue operations, integrated care, payer partnerships, public policy, and corporate strategy teams to advance patient support
• Serve as a trusted advisor to executive leadership, providing insights and recommendations
• Develop and deliver presentations on patient insurance education performance, trends, strategic initiatives, and recommendations to enhance performance
• Translate complex operational and financial data into actionable insights for key stakeholders
• Oversee talent acquisition, retention, and professional development, ensuring a strong leadership pipeline
• Influence and manage internal and external stakeholders, aligning business goals across multiple teams