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German Speaking Agent For Customer Service Department at Mercier Consultancy
Posted 2 days agoViewed
📍 Location: Greece
🔍 Industry: Customer Service
🏢 Company: Mercier Consultancy
🗣️ Languages: German, English
Requirements:
- Fluent in German and English, with strong written and verbal communication skills
- Excellent problem-solving abilities and customer-centric approach
- Experience in customer service or related roles is preferred
- Ability to handle multiple priorities and work in a fast-paced environment
- Proficiency in using customer service software and CRM tools
- Strong attention to detail and organizational skills
- Positive attitude and enthusiasm for assisting customers
Responsibilities:
- Respond promptly to customer inquiries in German via phone, email, and chat
- Provide detailed product information and support to customers
- Effectively resolve customer issues, ensuring a high standard of satisfaction
- Document all customer interactions in our CRM system accurately
- Work collaboratively with team members to improve processes and customer experience
- Engage in training sessions to enhance your product knowledge and service skills
- Contribute to a positive and collaborative team environment
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