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Service Lifecycle Specialist

Posted 1 day agoViewed

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💎 Seniority level: Middle, 4+ years

📍 Location: United States

💸 Salary: 91600.0 - 137400.0 USD per year

🔍 Industry: Medical Technology

🏢 Company: GEHC_ExternalSite

⏳ Experience: 4+ years

🪄 Skills: LeadershipBusiness DevelopmentData AnalysisSalesforceCross-functional Team LeadershipCommunication SkillsMicrosoft ExcelCustomer serviceMentoringNegotiationPresentation skillsWritten communicationInterpersonal skillsRelationship buildingProblem-solving skillsAccount ManagementTeamworkReportingTrainingClient relationship managementSales experienceMarket ResearchRisk ManagementStrategic thinkingProcess improvementCRMFinancial analysisCustomer supportBudget management

Requirements:
  • Bachelor's degree from an accredited university or college, or a high school diploma / GED with at least 4 years of experience in Sales.
  • Strong oral and written communication skills.
  • Strong interpersonal and leadership skills.
  • Ability to influence others and lead small teams.
  • Ability to work independently.
  • Strong problem-solving skills.
Responsibilities:
  • Own the proactive identification and targeting of upcoming service contract renewals eligible for IB Lifecycle franchise engagements, including GE IB analysis, asset upgrade options, and assessing current state of ongoing opportunities.
  • Initiate GEHC account team coordination, data review, and action planning through standard work 24 months ahead of MSA expirations for agreed-upon targets. Establish cadence and accountability reviews.
  • Facilitate GEHC account team unity on upgrade and replacement strategies built to align to customer-stated priorities.
  • Lead fleet management strategies into mid-cycle MSAs while partnering with Imaging Lifecycle Specialists.
  • Generate Why Now, Why Stay, Fleet Health, SEP, and Option Inventory reports as needed for customer discussion.
  • Travel onsite as requested by commercial team to support upgrade, Refresh, HFS Refresh, and IB lifecycle discussions.
  • Bring deep upgrade subject matter expertise in collaboration with the MTAS, HDL, Care Alliance, and Technology Assessment teams when opportunities align.
  • Work directly with the operations, product, risk, imaging, and finance teams to develop compelling offerings IB Lifecycle target customers.
  • Act as field-facing subject matter expert for O&U target upgrades, Refresh, and HFS Refresh including value proposition and commercial execution.
  • Direct engagement with commercial service teams for C, D, and E customer segments to grow funnel, build commercial acumen, and support next-level clinical discussion on O&U target upgrades.
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