Cloud Engineering Support Manager

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Requirements:

• Atlassian Jira Experience, including workflow management, automation, and reporting.
• Strong organizational skills; be results-oriented with a bias for action.
• Must embrace a culture of accountability.
• A strong collaborator who can build trust and contribute to the success of the team.
• Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement.
• Work autonomously with minimal supervision.
• Requires professional appearance, good communication skills and professional conduct.
• Demonstrate the desire and knowledge to understand and solve for customer needs.
• Ability to multi-task, prioritize and manage time effectively.
• Ethical behavior, act fairly, and take responsibility for accomplishing work goals.

Responsibilities:

• Lead and grow a team dedicated to Tier 3 support, automation, and tooling enhancements.
• Team building, project management, and ensuring that their team meets the company’s engineering standards and deadlines.
• Technical Experience designing and developing scalable solutions.
• Able to lead technical reviews.
• Project Leadership – Takes ownership of technical aspects of projects, ensuring high standards of quality and performance, including leading and reviewing product impact assessments and tech planning.
• Problem Solving – Work closely with engineering leadership to propose efficient and effective solutions for both projects and product support
• Process Improvement – Make decisions with the team on process improvements including tools and standards.