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Analyst, Distribution & Delivery
Posted 1 day agoViewed
💎 Seniority level: Middle, 3+ years
💸 Salary: 69000.0 - 86500.0 USD per year
🔍 Industry: Direct-to-Consumer Transportation and Fulfillment
🏢 Company: AG1
⏳ Experience: 3+ years
Requirements:
- 3+ years of experience working in a Direct-to-Consumer Transportation and Fulfillment role(s)
- Bachelor’s Degree along with Supply Chain Management certification is preferred.
- Experience working for a Transportation Courier (Direct or Indirect) is preferred.
- Experience in data analytics and data visualization (Strong in Excel, SQL, Tableau).
- Experience building/editing dashboards in Tableau or similar software
- A curious, Independent, and humble learner willing to push, test, fail, learn, reiterate and share.
- Experienced in analyzing and improving supply chain data, information and processes.
- A dedicated believer in delivering a premium Customer experience every time.
- Strong interpersonal and communication skills, with demonstrated ability to manage productive and trusting relationships with business partners.
- Detail-oriented, understanding that the little things add up. Attention to detail is in your DNA. Enjoy being precise and accurate but can still work quickly and independently.
- Technical aptitude to analyze data, interpret information and trends, and communicate findings effectively
- Flexible, understanding that a startup office can be unpredictable. Able to maneuver to provide support whatever the situation.
- Problem solver. Things are not always going to go as planned. Have maturity and a calm demeanor to operate and make decisions under pressure and within tight timelines.
Responsibilities:
- Design and Implement dashboards and reporting tools to gather and manage data and drive business decisions
- Monitor dashboards to identify key trends and areas of improvement, and provide data-driven recommendations and insights to the business
- Analyze parcel spend across all carriers and make recommendations on optimization
- Analyze parcel carrier utilization by geography, giving recommendations on optimization
- Collect and Report KPIs weekly and update dashboards
- Audit fulfillment and transportation invoices weekly, maintaining the invoice database and operations financial overview
- Analyze parcel data from each 3PL node and make recommendations on optimization on nodes
- Ensure all customer orders are flowing from order placement to customer delivery; identify, investigate and resolve exceptional customer orders
- Identify parcel carriers with negative customer impact and make recommendations on resolutions.
- Foster and maintain strong professional relationships with all service providers
- Actively participate and/or lead weekly meetings with service providers; monitor service provider performance and call out areas of opportunity.
- Participate in quarterly business reviews
- Partner with service providers on joint improvement initiatives and projects; issue resolution support with all internal and external partners
- Research, seek out, and establish cost-efficient shipping service levels.
- Hold service providers accountable, file claims when necessary
- Create forecasts to estimate future costs with various service levels
- Analyze customer order fulfillment and delivery information including order routing optimization across our 3 US nodes
- Work closely with our Customer Happiness Team on exception customer order visibility, root cause analysis, and resolution; support customer experience enhancement projects; review and address undeliverable orders
- Provide administrative and team support to the Operations team in areas including, but not limited to: create / update SOPs, special projects, file claims, chargeback review and supporting audits
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