793 - Service Desk Technician Level l

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Requirements:

• 1+ years of exp as a Service Desk Technician.
• Good with Windows and managing user permissions.
• Used to working with tech support software and tools.
• Can troubleshoot computer and software issues.
• Experienced with Microsoft Office 365 and its apps, SharePoint, and Exchange.
• Knows basic network troubleshooting.
• Can follow instructions well.
• Great at helping customers and paying attention to details.
• Able to multitask and switch between different customer environments quickly.

Responsibilities:

• Quickly handle tech support problems.
• Sort and handle requests based on their urgency and importance.
• Help customers over the phone or email with tech issues.
• Fix problems with computer hardware and software.
• Help set up, modify, or remove customer accounts.
• Keep track of your tasks in our ticketing application and update customers regularly.
• Solve simple network problems, knowing how networks and internet protocols work.
• Help keep our tech support documents up to date.
• Work with other teams on complex issues.
• Commitment to providing exceptional customer service.