Website Search Specialist

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Requirements:

• 5+ years of experience with product knowledge in industry-related fields such as Electrical, HVAC, Plumbing, or Heating; technical expertise in these areas is a bonus.
• Strong statistical analysis and data manipulation skills, including advanced proficiency in Microsoft Excel, retail systems, and other software solutions, including internal databases.
• Experience working with remote team members and strong communication, collaboration, and project management skills.
• Critical and creative thinking skills while keeping up with an ever-changing environment.
• Proven ability to prioritize and meet deadlines while remaining flexible in a high growth environment.
• Capability to actively manage the timeline and deliverables of projects and provide project updates to stakeholders.

Responsibilities:

• Responsible for ensuring users can easily find the relevant information through site search for each product offering.
• Review and optimize current pages to create a more efficient site search experience.
• Determine key phrases to add to site search based on product knowledge and industry terms.
• Ensure all relevant content is optimized for search, collaborating with SEO team, Customer Support, and Category Management as needed.
• Develop the list of key phrases for each product and the needed category breadcrumbs to allow for a more customer friendly site search experience.
• Understand the customer base and their shopping tendencies and edits the search terms accordingly to create a more efficient and effective closure rate.
• Establish KPIs to measure the effectiveness of search functionalities and analyze data for insights.
• Generate reports on search performance to identify gaps in product offerings and propose new products to enhance the product catalog.