Italian Speaking Customer Service in Greece for Automotive Department

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Requirements:

• Fluency in Italian (both spoken and written) is essential.
• Strong communication and customer service skills.
• Previous experience in customer service, particularly in the automotive sector, is preferred.
• Excellent problem-solving skills with a focus on customer experience.
• Ability to work independently and collaboratively within a team environment.
• Interest in automotive technology and products is a significant advantage.
• Proficient in using digital tools and customer relationship management software.

Responsibilities:

• Deliver exceptional customer service through phone, email, and chat communications in Italian.
• Assist customers with inquiries related to automotive products, services, and troubleshooting.
• Manage customer complaints professionally and provide effective solutions.
• Educate customers on products, services, and usage guidelines to enhance their experience.
• Document customer interactions accurately in the company's CRM system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay informed about automotive trends and product knowledge to effectively assist customers.