Senior Director, Strategic Account Management - Legal

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Requirements:

• 10+ years of progressive experience in an account management role, with experience selling large seven-figure deals to strategic accounts. Experience selling to large law firms is preferred.
• Experience selling data, research, and/or content products.
• Strong ability to cultivate relationships and forge strategic business partnerships, consistently surpassing net retention targets.
• Proven track record of achieving and exceeding quota and retention targets.
• Exceptional organizational skills, a keen attention to detail, and the ability to effectively prioritize and respond promptly to multiple ongoing workstreams.
• Strong interpersonal, verbal, and written communication skills, with a proven aptitude for conveying complex ideas clearly and concisely.
• Willingness to travel for client meetings throughout the assigned territory (Midwest and East Coast)
• Experience with Salesforce.
• JD preferred.

Responsibilities:

• Manage all aspects of the renewal cycle for a book of existing strategic AmLaw50 clients
• Drive key client interactions, with a focus on identifying and capitalizing on expansion opportunities within accounts (including cross sells and upsells), aiming for a net retention target of 125%+
• Collaborate with the customer success team to ensure the delivery of exceptional client service and an unparalleled customer experience
• Work closely with Octus’ product team to identify and opportunities for product enhancements
• Employ meticulous tracking and analysis of KPIs and product usage on accounts to formulate and implement appropriate relationship management strategies and territory planning