Senior Technical Content Writer

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Requirements:

• 3–6 years of experience in technical writing, documentation, or related content creation roles.
• Strong ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience managing and optimizing Help Centers, knowledge bases and blogs (e.g., Zendesk, Confluence, Khoros, or similar platforms).
• Experience building and managing multiple content calendars.
• Experience researching industry trends and competitor activities to identify content gaps and opportunities.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail.
• Ability to work cross-functionally with engineering, product, support, and marketing teams.
• Familiarity with writing API documentation and developer-focused content
• Experience of crafting compelling content that drives community engagement
• Experience managing online forums and social media channels (Reddit Communities, LinkedIn Groups, Youtube Channels)
• Able to optimize content for search engines (SEO)
• Experience in cybersecurity, SaaS, or enterprise software industries
• Experience in using customer satisfaction and feedback to plan and improve content strategy

Responsibilities:

• Managing & maintaining the Help Center: Regularly update knowledge base articles, FAQs, video walk throughs, and troubleshooting guides to ensure they remain accurate and relevant, as well as maintaining working integration between the Help Center and community.
• Writing and editing technical documentation: Develop user guides, API documentation, release notes, and other technical materials for both internal and external audiences.
• Collaborating with SMEs: Work closely with engineers, product managers, and other technical experts to translate complex concepts into easy-to-understand content.
• Supporting thought leadership initiatives: Assist in creating blog posts, whitepapers, and other content that positions the company as an industry leader.
• Ensuring content quality and consistency: Establish and enforce style guides, maintain a clear and consistent voice, and implement best practices for technical communication.
• Gathering and acting on feedback: Use analytics, customer feedback, and internal insights to continuously improve documentation and content effectiveness.