Technical Program Manager - Platform Management

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Requirements:

• At least 5+ years of project management or product management experience, preferably leading cross-functional, technical teams
• Experience managing products focused on platform administration or internal tools is a plus
• Experience in Mar-tech, Ad-tech, or client-facing SaaS platform is preferred
• Basic proficiency in data analysis, including the ability to interpret datasets, generate insights, and create data-driven reports using SQL and analytics/BI tools 
• Experience implementing and maintaining Scrum, Kanban and/or other agile development frameworks within cross-functional teams
• Experience owning, tracking and delivering projects end-to-end, often driving multiple complex projects at the same time
• Strong understanding of capacity planning, resource allocation, risk management
• Excellent negotiation skills with the ability to navigate complex trade-offs
• Demonstrated problem-solving capabilities in fast-paced, multifaceted environments
• Effective communication, collaboration, and stakeholder management abilities
• Exceptional decision-making skills with a solid understanding of engineering processes and team dynamics
• Passion for building strong team culture and maintaining high levels of team motivation and engagement
• Technical savviness. You should be comfortable with technical topics and able to discuss them with both technical and non-technical audiences 
• Strong articulation/presentation skills
• Experience with Atlassian Products (Jira, Confluence, ServiceDesk) is required
• Certified Scrum Master and/or Certified Scrum Product Owner certification is a plus
• Experience with AI-driven solutions or integrating AI technologies into products and workflows.

Responsibilities:

• Collaborate with engineering leadership to define product requirements, prioritize roadmaps, and guide the team through key milestones.
• Oversee and manage the full lifecycle of your teams’ products and projects, from planning to execution.
• Document project plans and define project scope, timelines, and success metrics
• Identify, track and remove blockers and dependencies
• Document the product/feature knowledge for consumption by other teams
• Facilitate agile events, including, but not limited to: stand ups, parking lots, backlog refinements, sprint reviews, sprint plannings and/or retrospectives for your team
• Engage with technical leads, product designers, engineers and testers to ensure tickets are properly detailed, prioritized and estimated
• Track, analyze and story tell metrics, at the team-level, to help deliver consistent productivity and velocity value and forecast project estimation
• Facilitate cross-functional meetings, ensuring clear communication of priorities, goals, and progress.
• Provide clear and concise status updates to leadership and stakeholders
• Work closely with UX, engineering, and support teams to ensure successful product development and launch