Operations Specialist - ARS Filing (West Coast Hours)

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Requirements:

• 5+ years of experience working in the corporate legal world or managing compliance filing and Annual Reports for companies in multiple jurisdictions
• Thrive on getting it right for the customer
• Revel in the details while adhering to tight deadlines and customer concerns
• Comfortable balancing several ongoing tasks and managing priorities
• Maintain a calm, composed manner when customers are stressed, impatient, or require lots of handholding
• Confidence in verbal and written communication skills, including excellent grammar and proof-reading
• Spent time in the corporate legal world or managing compliance for companies

Responsibilities:

• Interact with state agencies and our filing partners to fulfill customer orders and confirm state filing requirements
• Engage directly with customers to address their questions and concerns via chat, email, and/or telephone
• Maintain and update new customer accounts and troubleshoot account issues
• Work with Product, Engineering, and Finance to coordinate solutions for customer needs
• Organize and manage a large number of tasks
• Act promptly to situations and events that require a quick response or turnaround
• Research, analyze, review, and process legal documents
• Data entry of client information, electronic filing, and retrieval of documents
• Navigate between multiple databases quickly and accurately
• Recommend process improvements where applicable
• Maintain and grow existing client business by providing outstanding service and by recognizing and proactively offering appropriate services