Director, Site Reliability Engineering

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Requirements:

• 5+ years of hands-on experience in an SRE, DevOps, sysadmin, or infrastructure engineering role
• Have strong opinions coupled with an open mind for infrastructure design, architecture, and automation based on organizational context, experience, and industry practices
• Ability to use understanding of both established systems and general industry direction to help guide strategic decisions
• Cloud computing fundamentals, particularly in AWS & GCP
• Containerization, specifically Docker and Kubernetes via kops
• Linux, especially Debian
• Configuration management tooling, particularly Chef
• Observability tooling, we use Prometheus, Grafana, Thanos, Karma, and ELK
• Telephony with SIP, FreeSWITCH, and Kamailio
• Other ownership areas include Kafka, Consul, MySQL
• 3+ years of experience directly managing SRE, DevOps, sysadmin, or other infrastructure teams

Responsibilities:

• Provide direct management to an SRE Tech Lead and a team of 8-10 direct reports across two teams
• Build capabilities in your engineers to meet the requirements and competencies of their role
• Organize the team around solving challenging problems presented by the team and the business
• Draft, evolve, and communicate process, strategy, vision, and goals
• Assist or own vendor management for infrastructure and platform tools
• Apply a build/borrow/buy framework to technology decisions
• Assist with compliance auditing activities for PCI, SOC, and ISO
• Set standards and policies for infrastructure usage across the engineering org
• Solicit feedback from internal customers on infrastructure challenges and opportunities
• Organize and facilitate work in 2-week sprints, initiatives, epics, and stories
• Own the post-incident work process for the team to improve following incidents in our service area
• Administrative work and facilitation for the team
• Participate in an incident commander on-call rotation approximately two days per month