Director, Project Management

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Requirements:

• 10+ years experience in the project management field for an agency, specifically for a creative team
• Experience managing complex campaigns and retainers (experience in organic and paid social preferred)
• Experience with campaign content production
• Experience in leading organic social efforts for brands/clients
• Experience in leading a high-volume, multi service retainer(s) for brands/clients
• Experience in working on creator/influencer-led projects
• Experience leading, motivating, and coaching teams
• Experience inspiring and able to create a proactive and energized team culture
• Must have strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Ability to communicate complex messages to a variety of audiences
• Ability to view the big picture, beyond your immediate role or department, and align projects with company strategy, values & goals
• Ability to solve problems through collecting relevant information for assessment, understand solutions & consequences in order to choose course of action
• Ability to connect each project to the business world, thinking through effectiveness, efficiency and consistency within all interdisciplinary projects
• Strong relationship management skills, including experience working directly with directors, VPs and C-level clients
• Excellent project management skills, able to identify and recommend efficient ways of working
• Excellent organizational skills and high attention to detail
• Excellent written and verbal English communication skills; excellent presentation skills
• Advanced problem-solving skills
• Excellent time management skills
• Ability to react quickly within a fast-paced environment
• Ability to remain focused under pressure and work under tight deadlines
• Willingness and ability to learn
• Ability to keep a cool head and positive attitude
• Proficient in Google Suite
• Proficient in Asana
• Experience in Slack

Responsibilities:

• Responsible for establishing the organization’s approach to the full life cycle to various creative projects
• Responsible for leading onboarding of new clients
• Responsible to developing approaches to projects and project plans as well as directing and evaluating project management processes
• Responsible for establishing, maintaining, and executing on timelines
• Responsible for partnering with Resource Management and Capacity Planning teams to resource effectively and efficiently to ensure proper resource utilization
• Expected to have an understanding of each project’s status
• Expected to maintain an intimate knowledge of relevant client relationship and health
• Able to be comfortable in the weeds, but also capable of seeing the bigger picture.
• Responsible for developing and leading PM organization structure, hiring and managing staffing requirements in line with project objectives
• Responsible for overseeing the delegation of work to Project Managers and Program Managers and overall client assignments
• Responsible for actively developing and managing direct reports’ growth
• Responsible for periodically reviewing team ways of working and identify opportunities for streamlining or improvement
• Responsible for ensuring delivery of work is to the highest possible standard
• Ability to lead, line-manage, motivate and inspire a team
• Ability to develop and lead process, training, and thought leadership to uplevel the way Project Managers lead their projects and working teams
• Ability to determine resolution for any cross-channel issues including performance, tracking, QA issues, etc.
• Ability to settle miscommunication or interpersonal issues within the group
• Ability to effectively communicate distilled, concise and clear feedback, identifying actionable next steps
• Ability to set clear expectations
• Ability to draw conclusions and actionable insights from analysis
• Ability to make informed decisions quickly in response to client needs and unforeseen challenges
• Ability to balance risk and opportunity when proposing solutions
• Ability to identify, collaborate and troubleshoot problems with other disciplines as they arise
• Ability to manage upwards effectively
• Ability to utilize strong communication skills daily, understanding the proper channel for the kinds of messages that need to be conveyed, and ensuring teams are updated or informed
• Ability to work across multiple projects simultaneously, managing your time in order to give all work the proper care and attention necessary to produce strong and successful work
• Accountable for high employee retention and growth
• Familiarity with DEPT's service offerings & department leads with the ability to participate in conversations for complex projects or new offerings & know who to bring into the conversation within DEPT