Director of Payments

Posted 2 days agoViewed

View full description

💎 Seniority level: Director, 8+ years

📍 Location: Canada

🔍 Industry: Fintech, SaaS

🏢 Company: LMN

🗣️ Languages: English

⏳ Experience: 8+ years

🪄 Skills: Data AnalysisCross-functional Team LeadershipProduct DevelopmentStrategic ManagementRESTful APIsComplianceMarket ResearchRisk ManagementFinancial analysisData analyticsCustomer SuccessSaaS

Requirements:

8+ years of experience in payments operations, fintech, SaaS payments, or related go-to-market roles.
Proven track record in launching and scaling payments products with deep expertise in payment processing, ACH, card networks, chargebacks, and compliance.
Strong strategic, analytical, and problem-solving skills, with a data-driven approach to decision-making.
Experienced in leading cross-functional teams, working with payment processors, gateways, and financial institutions to drive alignment and execution.
Exceptional communication, stakeholder management, and storytelling abilities.
Passionate about innovation, process improvement, and delivering customer value.

Responsibilities:

Develop and execute a comprehensive payments strategy, aligning with company objectives, as well as customer and market needs.
Drive adoption of payments across the existing customer base and new sales and drive monetization of invoiced volume across the portfolio.
Ensure compliance with industry regulations, payment network rules, and security protocols, mitigating fraud and chargeback risks.
Partner with payment processors, banks, and fintech firms to optimize performance, reduce costs, and expand market reach through strategic collaborations.
Deliver a world-class customer experience for both our customers and their customers. Collecting payments should be seamless and easy.
Spread the gospel of payments throughout the organization and train Sales, Onboarding, Customer Success, and Support functions on our payments solution.
Conduct market research to identify trends, pain points, and opportunities, while providing sales and success teams with training, and resources to drive payment adoption.
Partner with Product, Marketing, Sales, Engineering, Customer Success, and Finance teams to support payments-related initiatives and product enhancements.
Leverage data analytics to monitor key metrics, analyze performance data, and iterate strategies to maximize impact.

Apply