Systems Engineer

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Requirements:

• 2+ years of experience in enterprise environment
• 2+ years of experience in supporting Windows, MacOS, and Linux operating systems and users in a cloud-first modern IT environment
• Ability to work independently with minimal supervision, strong problem-solving skills and focus on continuous improvement
• Strong critical thinking skills, ability to scope dependencies and global impacts while keeping track of the fine details
• Highly ethical, with a deep sense of responsibility for results and the impact on key stakeholders
• Ability to continuously learn new technologies and advance skillset
• In-depth knowledge of and hands-on experience designing, implementing, and maintaining Identity Lifecycle Management systems and IDaaS technologies (SAML, OIDC, SCIM, Okta, Microsoft Entra ID, Duo)
• Experience administering enterprise IT systems and applications such as Active Directory, Microsoft 365, Azure AD, Slack, and Zoom
• Experience with automation, configuration, and integration systems such as Puppet, Chef, Ansible, Workato, Celigo, etc.
• Experience writing and maintaining software written in common scription language like PowerShell, bash, and Python.
• In-depth knowledge of and hands-on experience of PowerShell or other modern scripting language
• Experience with monitoring, logging, and alerting systems
• Experience with IaaS such as AWS, Azure, or Google Cloud

Responsibilities:

• Installing, configuring, testing, troubleshooting, and maintaining operating systems, applications, and system management tools, ensuring high levels of availability, security, and performance.
• Directly support end-users as needed to support escalations or projects
• Assist in ongoing evaluation and management of IT vendor relationships and outsourcing arrangements
• Write and maintain custom scripts to increase efficiency, automate, and otherwise improve processes and systems.
• Serve as the technical escalation point for Engineering and Information Security teams, owning issues until resolved
• Participate in on-call (PagerDuty) rotation to respond to critical incidents
• Design, deploy, and maintain best practices for system monitoring, change control, service level agreements, and infrastructure policies and standards
• Establish strong relationships with key technology stakeholders and facilitate, communicate, collaborate, and persuade others in the definition, adoption and implementation of a coherent architecture
• Provide technical support, mentoring, training, and guidance to more junior members of the IT team