Enterprise Solutions Engineer - Upmarket

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Requirements:

• 3-5 years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
• Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
• Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
• You are creative, curious. technical, and naturally persuasive
• You are detail-oriented and organized
• You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
• You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies
• General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
• Familiarity with REST API development and service integrations is a plus

Responsibilities:

• Partnering with Customer Success Managers to provide prospects with a seamless  onboarding and adoption experience with a focus on key integrations across their cloud infrastructure, version control and security systems
• Supporting and assisting the Success team with aspects of the process including security reviews, implementation plans, technical qualification calls, and quarterly business reviews
• Promptly respond to inbound questions and other support requests from the Customer Success teams
• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
• Listen carefully to customers to provide market feedback to the product team and help prioritize functionality needed to drive opportunities within our Mid-Market & VIP segment
• Build product examples, documentation, and other critical resources for our customers side by side with product, Success, and other stakeholders
• Cultivate an environment of teamwork, openness, creativity, and continuous improvement
• Creatively identify and help drive new programs to improve the pre to post-sales transition