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Enterprise Solutions Engineer - Upmarket

Posted 9 days agoViewed

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💎 Seniority level: Middle, 3-5 years

📍 Location: United States

🔍 Industry: Software Development

🏢 Company: Vanta👥 501-1000💰 $150,000,000 Series C 8 months agoInternetArtificial Intelligence (AI)ComplianceCyber SecuritySoftware

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: AWSProject ManagementCloud ComputingProject CoordinationREST APILinuxSales experienceTechnical supportScriptingCustomer SuccessSaaS

Requirements:
  • 3-5 years of customer-facing, technical experience as a Solutions Engineer, Sales Engineer or equivalent title
  • Hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
  • Strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
  • You are creative, curious. technical, and naturally persuasive
  • You are detail-oriented and organized
  • You love listening to customers, discussing strategy with colleagues, but also diving into the weeds
  • You can interact with various titles and roles within an organization including the technical and security-minded, plus executives within large companies
  • General knowledge with a scripting language (Python, Ruby, Bash, and JavaScript) and a desire to expand those skills
  • Familiarity with REST API development and service integrations is a plus
Responsibilities:
  • Partnering with Customer Success Managers to provide prospects with a seamless  onboarding and adoption experience with a focus on key integrations across their cloud infrastructure, version control and security systems
  • Supporting and assisting the Success team with aspects of the process including security reviews, implementation plans, technical qualification calls, and quarterly business reviews
  • Promptly respond to inbound questions and other support requests from the Customer Success teams
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape
  • Listen carefully to customers to provide market feedback to the product team and help prioritize functionality needed to drive opportunities within our Mid-Market & VIP segment
  • Build product examples, documentation, and other critical resources for our customers side by side with product, Success, and other stakeholders
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
  • Creatively identify and help drive new programs to improve the pre to post-sales transition
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