IT Support Specialist

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💎 Seniority level: Junior, 1-2 years

📍 Location: Cape Town, Johannesburg, GMT+00

💸 Salary: 300000.0 - 360000.0 ZAR per year

🔍 Industry: Jewellery

🏢 Company: Nivoda👥 251-500💰 $51,000,000 Series C 4 months agoMarketplace Logistics Jewelry Supply Chain Management Precious Metals

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: JiraCommunication SkillsCustomer serviceTroubleshootingComputer skillsTechnical support

Requirements:

Excellent communication and customer service skills
In-depth knowledge of operating systems (Windows, macOS)
1-2 years of experience IT/Helpdesk support
Knowledge of Google Workspace, Okta, Office 365
A good understanding of MDM solutions (Kandji, Intune)
Troubleshooting printer, vpn, network, wifi issues

Responsibilities:

IT Support for all users in Nivoda
First point of contact for users in South Africa
Mac and Windows end user computing support
Resolve tickets via our JIRA ticketing system
Onboarding/Offboarding of staff
Provide guidance on all applications used by Nivoda (Slack, Google Suite, Okta)
Office network administration
Maintain inventory of IT hardware and software