Own the Network Tools roadmap in alignment with the organizational strategy, modernizing the foundational tools, optimizing the service management processes for Network, enhancing user experience and strengthening our operational capabilities to deliver additional value to our businesses.
Ensure compliance with all Identity & application policies including Access management, HPA, security, and code reviews across all applications and platforms within scope, maintaining strict adherence to established standards
Implement and maintain network monitoring and outage reporting using consistent tools and approaches across multiple applications, ensuring comprehensive system visibility
Lead complex, multi-disciplinary teams in resolving high-profile outages and application incidents, effectively leveraging contingent worker support teams and internal supporting organizations
Manage a vendor support team of technical and functional experts, coordinating directly with cross-functional support teams to ensure timely resolution of production application issues
Proactively identify and remove obstacles or barriers on behalf of the team, facilitating smooth operations and continuous improvement
Create a culture of customer focus and high performance to drive innovation through continuous customer engagement and feedback incorporation
Ensure conformance to Operations support standards and practices across all managed systems and processes
Take responsibility for internal IT processes including Change Control, patch application testing, coordination, and communication for outages
Build strong team relationships with multiple stakeholders including business units, support teams, vendors, and end users
Partner with stakeholders to prioritize and lead mandatory compliance, productivity, and business initiatives, ensuring alignment with organizational goals