Staff Developer Educator

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Requirements:

• Experience planning, researching, writing, and maintaining product documentation.
• Experience documenting APIs and using tools like Postman.
• Experience working with a docs-as-code platform and workflow.
• Excellent skills in grammar, minimalist documentation design, and effective information architecture.
• Familiarity with one or more coding languages.
• Deep empathy for the developer experience and an ability to use that empathy to create a better developer experience in the documentation.
• Ability to give and receive compassionate, helpful feedback to teammates both on and off your direct team.
• Experience with workflows and tooling used by engineering, operations, and product teams.
• Highly organized and able to ruthlessly prioritize numerous issues and projects.
• Able to succeed in a remote, globally-distributed work environment.
• Comfortable working in a highly collaborative environment.
• Curious about new products and technologies and excited about sharing what you learn with our customers.

Responsibilities:

• Work collaboratively with other Developer Educators to research, plan, and create developer documentation for feature releases using our docs-as-code platform.
• Write highly technical developer documentation like tutorials and quickstarts that contain sample code.
• Compassionately review content plans and draft documentation from other Developer Educators as well as contributions from internal collaborators outside of the Developer Education team.
• Collaborate cross-functionally with the docs platform team to ensure the best experience for our customers and internal stakeholders.
• Scope and execute docs improvement projects such as SEO updates, Information Architecture restructuring, implementing customer feedback, etc.
• Be an active participant in the team’s Agile processes, including sprint planning, retros, and regular syncs.
• Contribute to documentation workflow changes that help the team evolve the culture and best practices.
• Learn about Twilio’s products, and become an advocate for our developers.