Senior Sales Development Manager - Mid-Market - West Coast

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Requirements:

• Experience leading outbound SDR teams (preferably in cybersecurity, technology, or SaaS) with a demonstrated record of success
• Familiarity with the VAR/reseller community
• Knowledge of cybersecurity solutions, including endpoint security
• Attention to detail and the ability to recognize patterns in a variety of performance statistics
• Team player, always willing to share knowledge as necessary
• Demonstrate empathy and thoughtfulness in your professional communication
• Coachable and eager for continuous improvement
• Demonstrate time management skills
• Demonstrate critical thinking and problem-solving skills

Responsibilities:

• Provide initial and continuous training on cold calling best practices and pipeline management
• Build out new processes, documentation, and resources for the team to ensure scalability and growth
• Ensure SDRs reach their KPI targets each month through strong management processes
• Maintain quality assurance processes, providing input for improvement
• Work with operations to ensure tools and information databases are configured for maximum success
• Maintain an appointment no-show rate at or below the industry benchmarks
• Proactively identify and remove obstacles to SDR performance
• Handle escalated calls and provide real-time support for SDR questions
• Provide reporting to upper management and other departments as requested
• Work continuously to improve the efficiency of the department overall by bringing new ideas to leadership