Virtual Assistant - Project Manager

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Requirements:

• Fluent in Spanish & English
• Experience in business operations, client management, or executive assistance
• Sales experience is a major plus
• Proficiency in SOP creation, process improvement, and automation tools (Motion, ClickUp, Monday.com, etc.)
• Familiarity with financial tracking, invoicing, and accounts receivables (Google Sheets/Excel)
• Strong leadership, problem-solving, and organizational skills
• Self-motivated, resilient, and able to work independently
• Experience in a service-based business (cleaning industry experience is a strong plus)
• Familiarity with CRM systems (Go High Level preferred)

Responsibilities:

• Engage with clients to maintain high service standards and satisfaction.
• Follow up on inquiries, schedule/reschedule appointments, and request/respond to customer reviews.
• Act as a key point of contact for clients, assisting with follow-ups and onboarding while ensuring managers remain the primary liaison.
• Handle inbound and outbound sales calls, providing detailed service information to potential clients.
• Develop and execute sales rebuttals to overcome objections and close deals.
• Review applications, conduct virtual interviews, and manage onboarding processes.
• Maintain a pipeline of qualified staff to ensure business continuity.
• Oversee and optimize back-office operations, ensuring smooth day-to-day business processes.
• Manage client onboarding through automation tools like Motion and follow up on document submissions.
• Monitor and manage project management tools (ClickUp, Monday.com, or similar).
• Standardize and refine internal processes, SOPs, and operational workflows.
• Send invoices, track payments, and assist with accounts receivables.
• Oversee payroll processing, ensuring accuracy and compliance.
• Maintain relationships with partner companies to ensure seamless financial operations.
• Monitor staff performance, attendance, and overall reliability.
• Provide guidance and support to new hires during their first two weeks.
• Support the hiring and training of future team members.