Customer Solutions Engineer (West Coast)

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Requirements:

• 5+ years working in external customer support or in a customer-facing engineering or support capacity, preferably in an enterprise software/SaaS high-growth environment.
• Proficiency in deploying and troubleshooting applications using Docker and Kubernetes.
• Familiarity with Helm for managing Kubernetes applications
• Experience with AWS, Azure, GCP, and OpenShift.
• Ability to read and write basic scripts using Bash, Python, or similar languages for automating tasks and troubleshooting.
• Experience working with APIs (REST) for data integrations and automation workflows
• Familiarity with scripting API calls for tasks like data ingestion, system integrations, or automating repetitive workflows

Responsibilities:

• Manage any post-sales activities related to the implementation, configuration, and ongoing support of customer environments in either SaaS or in-VPC environments.
• Collaborate across Anomalo teams to ensure a seamless transition from pre-sales to post-sales to provide the best end-to-end customer onboarding experience.
• Conduct architecture & implementation best practices training sessions with customers.
• Provide customers with best practices for integrations, along with documentation to enable self service.
• Own and resolve support cases through effective troubleshooting, gathering appropriate data, and consulting with internal teams.
• Partner with engineering and application teams in the development of new products or enhancements.
• Build support tooling and scale internal processes to enhance Anomalo’s products and services.