Onboarding and Operations Officer

Posted 6 days agoViewed

💎 Seniority level: Senior, 5 years

📍 Location: Philippines

⏳ Experience: 5 years

🪄 Skills: Project CoordinationHR ManagementOperations ManagementWritten communicationAccount ManagementReportingTrainingActive listeningRecruitmentClient relationship managementCross-functional collaborationStakeholder managementProcess improvementData managementCustomer Success

Requirements:

Bachelor’s degree in Business Administration, Human Resources, or a related field.
Minimum of 5 years of experience in client experience, operations management, or a similar role.
Proficient in HubSpot, HR systems, and collaboration tools such as MS Teams.
Strong organizational and coordination skills with a detail-oriented mindset.
Excellent communication and interpersonal skills.
Familiarity with recruitment and IT onboarding processes is preferred.

Responsibilities:

Schedule and lead kick-start meetings with clients, ensuring onboarding materials and templates are tailored, maintained, and up-to-date.
Complete all client-specific requests and provide necessary information pertaining to their new employee(s).
Collaborate with the IT team to configure remote sessions, ensure timely setups, and develop a knowledge base to reduce downtime during onboarding.
Provide advice and solutions for issues arising during onboarding or offboarding phases.
Run through key business information policies and address any related concerns.
Facilitate onboarding and offboarding processes, ensuring proper documentation and resource retrieval.
Collaborate with the Talent Acquisition and Account Management teams to align hiring and onboarding requirements.
Communicate with new hires throughout the onboarding process to reduce withdrawal risks, and collaborate with HR, Recruitment, and Performance and Development teams to address concerns.
Build and maintain strong relationships with clients and stakeholders, addressing needs, providing updates, and ensuring alignment with onboarding requirements.
Monitor and manage client contracts, schedules, and data accuracy, ensuring records in HubSpot are up-to-date.
Create feedback mechanisms to gather insights from clients and new hires on the onboarding process.
Participate in internal projects aimed at process improvements and efficiency.
Assist with employee engagement initiatives.
Support marketing efforts by creating onboarding-related content for internal or client-facing communications.

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