Senior Aero Customer Service Manager - NY State Area

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Requirements:

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 5 years of experience in power generation industry OR Associates degree with 8+ years of experience in a power generation industry)
• Min. of 5-7 years of experience within the power plant /or contract performance management /and Technical Field Outage management expertise.
• Willingness and ability to travel 50% of the time.

Responsibilities:

• Foster and develop strong relationships with customers as the single point of contact for customers
• Manage customer communication and relationships
• Responsible for customer portfolio and growth
• Establish contact to provide on-going technical and business support to assigned customers
• Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM ( Aero ) Model products/services that could provide value for the customer
• Oversee PS warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
• Develop outage scope/communicating scope to FieldCore/GEV
• Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
• Manage the Outage 360 process and processing of Change Orders
• Lead direction for all emergent/forced outage resolution
• Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Responsible for all customer invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
• Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure, injection of new technology to maximize
• Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion
• Manage Digital and Total plant solutions agreements and coordinate with functional groups.