Customer Success Onboarding Specialist, Digital

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Requirements:

• Experience working with tech SaaS companies, particularly in AI, crypto, or other software sectors.
• Outstanding written and verbal communication skills with a curious mindset and determination to succeed.
• Ability to deploy on Vercel and clearly explain the workflow.
• Experience with data analysis and reporting.
• Proven ability to work independently, juggle multiple priorities, and thrive in a fast-paced environment.

Responsibilities:

• Lead customer onboarding processes through welcome calls, check-in calls, and pre-launch calls while providing comprehensive product enablement.
• Apply technical expertise to discuss Next.js, Vercel, and related technologies.
• Create and maintain internal documentation and customer records.
• Serve as the primary point of contact during onboarding, engaging with customers via email and video conferences.
• Help develop our Digital Success playbook under the Director of Digital Success's guidance.
• Use key tools including Salesforce, Notion, AI tooling (e.g., OpenAI, PerplexityAI, v0), Vercel, and Next.js.
• Work closely with Account Executives, Customer Success Engineers, Solutions Engineers, Customer Success Managers, and Engineering teams to deliver a seamless customer experience.