Italian Speaking Customer Service in Greece for a big Electronics Company

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Requirements:

• Fluency in Italian (both spoken and written) is essential.
• Strong communication and customer service skills.
• Prior experience in customer service, especially within the electronics sector, is an advantage.
• Excellent problem-solving skills and a customer-oriented mindset.
• Ability to work independently and as part of a team.
• A genuine interest in electronics and technology products is beneficial.
• Proficient in using digital platforms and customer relationship management software.

Responsibilities:

• Deliver exceptional customer service via phone, email, and chat in Italian.
• Assist customers with inquiries about products, orders, and technical support.
• Resolve customer complaints professionally and efficiently.
• Provide guidance on product usage and troubleshoot any issues encountered by customers.
• Document all customer interactions accurately in the CRM system.
• Collaborate with team members to continuously improve service quality and customer satisfaction.
• Stay informed about new product releases and updates in the electronics industry.