Director, Loyalty

Posted 8 days agoViewed

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💎 Seniority level: Director, 10+ years

📍 Location: United States

💸 Salary: 145000.0 - 175000.0 USD per year

🏢 Company: AG1

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementSQLBusiness IntelligenceData AnalysisData MiningPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness OperationsStrategic ManagementCommunication SkillsAnalytical SkillsExcellent communication skillsNegotiation skillsBudgetingData visualizationMarketingStakeholder managementCRMFinancial analysisData analyticsCustomer SuccessBudget management

Requirements:

10+ years of experience driving scalable loyalty and retention programs required.
Strong understanding of customer data, analytics, and segmentation strategies.
Passion for customer engagement and data-driven decision-making.
Skilled in shaping consumer behavior through thoughtful, loyalty-driven interventions.
Proven experience in designing and executing successful loyalty programs.
Strong project management skills with the ability to manage multiple initiatives simultaneously.
Excellent leadership, communication, and stakeholder management skills.
Excellent project management and organizational skills, with the ability to balance multiple priorities in a fast-paced environment.
Ability to translate complex ideas into clear, visually engaging designs that drive business results.
Exceptional communication and presentation skills, with the ability to articulate program decisions to stakeholders effectively.
A passion for creative problem-solving and a commitment to staying ahead of industry trends.

Responsibilities:

Evolve our loyalty testing into a comprehensive scalable loyalty program that aligns with business objectives and enhances customer experience.
Manage the end-to-end operation of the loyalty program, including retention, engagement, and rewards optimization.
Analyze customer data and program performance to drive continuous improvement and identify opportunities for growth. Shape recommendations for program enhancements.
Collaborate with cross-functional teams, including Member Experience, Marketing, Data Science & Analytics, and Engineering, to integrate loyalty initiatives across all customer touchpoints.
Collaborate closely with Brand, Partnerships and Acquisition teams to amplify the impact and marketability of loyalty efforts.
Leverage insights and trends to develop innovative loyalty initiatives that increase customer lifetime value.
Monitor competitive loyalty programs and industry trends to ensure best-in-class offerings.
Develop and manage budgets, forecasting, and reporting on loyalty program performance.
Lead a team of loyalty program managers and specialists, providing guidance, mentorship, and performance management.

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