IT Specialist (Uruguay)

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Requirements:

• 2 - 4 years of expertise in IT coordination, IT support, or systems administration (preferably at a tech company)
• Previous experience working in Help Desk
• Strong internal customer service skills and enjoy working with others
• Experience managing and troubleshooting a fleet of Mac devices is strongly preferred
• Strong knowledge of IT security best practices, tools, and protocols
• Exposure to basic cybersecurity concepts like least privilege access and endpoint protection
• Familiarity with IT infrastructure management, specifically SAAS/cloud-based systems
• Prior experience managing Identity and Access Management (IAM) systems and familiarity around best practices for onboarding and offboarding users
• Experience with change management and documentation best practices
• Ability to troubleshoot and resolve technical issues efficiently
• Strong problem-solving skills with a focus on continuous improvement
• Ability to prioritize and organize your time to get things done often under deadlines
• Google Workspace Admin experience is required

Responsibilities:

• Ensure all IT systems and activities are in strict adherence to established IT security policies and best practices.
• Maintain and update accurate documentation related to change management processes.
• Manage the provisioning and deprovisioning of user accounts, software tools, and systems.
• Manage our inventory of devices and ensure that laptops and other IT-related hardware are deployed to the team prior to their start date and securely retired at the end of their lifespan.
• Identify opportunities for process optimization and efficiency improvements across IT systems and workflows.
• Oversee and maintain the organization's IT infrastructure, including cloud systems, hardware, and software.
• Provide support, ensure system reliability, and troubleshoot hardware, software, and network issues for employees, and serve as the key point of contact for IT-related inquiries.
• Regularly monitor IT systems to ensure proper functionality, performance, and security. Proactively address potential issues before they impact operations.