Business Operations Analyst

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Requirements:

• 0-2 years experience in either management consulting or in a strategic operations role in a healthcare startup
• Thrives in a world of rapid startup growth
• Gets stuff done and prioritizes outcomes - a self-starter who takes initiative, executes efficiently, and continuously iterates to drive improvements in cross-functional work.
• Loves diving into data to problem solve and guide work. Excited to learn tools like SQL and Looker.
• Comfortable working with cross functional teams to track against org-wide priorities, using tools such as Asana
• Excited to build and oversee operational processes and to support strategic and operational projects across the team

Responsibilities:

• Quickly get up to speed on Cartwheel’s operations, learning the details of our processes and identifying opportunities for improvement.
• Become proficient in the systems we use, including the Cartwheel portal, Apero, Healthie, QuickBooks, Asana, Slack, and Google Suite.
• Start identifying and prioritizing high-impact areas where you can drive efficiency.
• Lead business operations projects and ongoing processes including initiatives to improve school district invoicing, increase patient intake and scheduling efficiency, reduce administrative burden for our clinicians, build dashboards to evaluate our team’s performance against outcome metrics, and manage certain on-going operational processes.
• Identify inefficiencies, test solutions, and continuously iterate to improve processes that support our rapid growth.
• Support cross-functional strategic initiatives as the business demands. This can include projects like new service lines, new strategic partnerships, new state expansions, etc.
• Support broader Operations team and other teams across Cartwheel such as Clinical Care and School Success in ongoing process improvement initiatives, including evaluating needs, running analyses, and implementing new initiatives to drive quality and performance.