Sales Development Representative (SDR) and Chat Specialist

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Requirements:

• 1+ years of experience in sales development, customer support, or a similar role, preferably with live chat or hybrid communication experience.
• Proficiency in CRM tools, particularly HubSpot CRM and Gong, for managing leads and tracking interactions.
• Strong verbal and written communication skills, with the ability to connect with prospects and provide clear, concise responses.
• Self-motivated, proactive, and able to work independently to meet targets.
• Exceptional organizational and time management skills to balance multiple inquiries and follow-ups.
• Comfortable working PST hours.

Responsibilities:

• Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects.
• Utilize tools like HubSpot CRM and Gong to log interactions, track lead status, and ensure accurate data management.
• Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria.
• Escalate qualified leads by booking discovery calls or product demos with Inside Sales Representatives.
• Proactively engage with leads to schedule meetings with Inside Sales Representatives.
• Ensure meetings are booked efficiently, minimizing scheduling conflicts.
• Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication.
• Act as the face of the company in live chat interactions, addressing customer questions and guiding them to the next steps in the sales process.
• Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging.
• Provide feedback to the marketing team regarding lead quality and customer inquiries to help optimize campaigns.
• Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.