Field Care Specialist

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Requirements:

• High school diploma or equivalent required.
• Five (5) years of caregiving experience, with at least two (2) years working with clients with moderate to severe dementia.
• One (1) year of supervisory or administrative experience in home care, home health, hospitals, nursing home, or assisted living facility.
• Must be eligible and in good standing with the Health Care Workers Registry (HCWR)
• Must have a valid driver’s license, an insured car and must be able to pass a motor vehicle record (MVR)

Responsibilities:

• Own and drive the in-home supervisory visit process, ensuring full compliance with state regulatory requirements and company policies.
• Leverage data dashboards to track observation visit due dates, proactively identifying gaps and implementing corrective actions to stay on schedule.
• Design and manage schedules to maximize efficiency and ensure timely completion of supervisory visits, working in partnership with Client Managers and other Field operations team members.
• Conduct in-home supervisory visits to assess Care Pro performance, ensuring adherence to care plans and high-quality care delivery.
• Provide in-the-moment coaching and feedback, reinforcing best practices and addressing areas for improvement.
• Complete and maintain thorough documentation of all supervisory visits, ensuring compliance with state licensure and company standards.
• Integrate supervisory visit insights into annual Care Pro evaluations and performance summaries.
• Identify and escalate changes in client conditions or home environments to the Client Manager, ensuring timely reassessments and care plan updates as needed.
• Act as a liaison between Care Pros and the broader care team, sharing critical insights related to client safety, care needs, and team dynamics.
• Facilitate training and assessments on mechanical or electrical transfer devices (e.g., Hoyer lift) in client homes and identify additional caregiver training needs, as needed.
• Collaborate cross-functionally with teams such as CPHR, Trust and Safety, Recruiting, and Training to support company initiatives related to Care Pro training, recognition, and performance.
• Support additional state-licensure and other compliance-related activities as needed.